Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group benefits, including health and dental, for full-time employees
• Employee and Family Assistance Program
• Leadership and Quality Improvement Curriculum
• Career Development & Education Grant
• Wellness, & Wellbeing Program
• Diversity, Equity and Inclusion Initiatives

Salary Range: $45.62 - $54.30

Full-time contract expected to end February 2027

Reporting to the Director, Organizational Effectiveness, Culture, and Transformation and acting as a key member of the Health Information System (HIS) project team, the Change Management & Communications Specialist supports the successful implementation and adoption of the hospital’s new HIS (Oracle Health).

Working closely with clinical and operational leaders and staff, the successful candidate will help execute change management, communications and engagement activities that prepare staff and medical professionals to transition to the new system.

This role is ideal for an early-career professional who is passionate about organizational change, communications and improving the healthcare experience through digital transformation.

Key Responsibilities

Change Management

• Support the execution of the HIS Change Management and Communications Strategy and associated deliverables
• Leverage the HIS change network to support unit-level change management strategies
• Coordinate change readiness activities, including pulse surveys
• Monitor organizational readiness metrics and summarize findings
• Support change x wellness champions engagement activities

Communications

• Develop clear, engaging and audience-specific communications for staff, medical professionals and leaders.
• Draft newsletters, emails, FAQs, presentations, talking points and intranet content
• Coordinate communication schedules and maintain communication calendars
• Ensure messaging is timely, consistent and aligned across multiple stakeholder groups

Engagement & Events

• Coordinate planning and execution of engagement campaigns and awareness initiatives
• Support development of educational resources and promotional materials
• Assist with recognition initiatives that celebrate project milestones and adoption successes

 Skills and Qualifications:

• Bachelor's degree in education, psychology, communications, business administration, or related field.
• 2-3 years of experience in organizational development, change management and/or communications.
• Experience supporting organizational initiatives or transformation projects is considered an asset
• Excellent communication, active listening, and interpersonal skills, with the ability to build relationships, influence others, and work collaboratively with diverse groups of stakeholders towards a common vision and goal.
• Demonstrated ability to create engaging, visual, and informative communications.
• Knowledge of change management principles (e.g., ADKAR, Kotter, etc.) is considered an asset.
• Experience working in a hospital or healthcare environment preferred.
• Change Management certification or designation desired.
• Proficiency in Microsoft Office Suite and project management concepts and tools.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Melissa Duguid, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.