Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Salary Range: $45.62 - $54.30

Position Summary:

Cambridge Memorial Hospital is seeking a detail-oriented and collaborative Patient Accounts and Revenue Supervisor to lead a key revenue cycle within the hospital. This role is responsible for overseeing patient billing, collections, and compliance with internal controls while supporting system implementations and driving revenue optimization strategies. The role also supervises the Accounts Payable team. The ideal candidate brings strong leadership, technical expertise, and a passion for improving financial performance in a healthcare setting.

Revenue Cycle Management

• Oversee the complete billing cycle, ensuring timely and accurate patient invoicing, prompt collections and adherence to cash controls.
• Develop and implement performance metrics and dashboards to monitor AR trends, aging and lead initiatives to reduce outstanding balances.
• Analyze denial trends and implement corrective actions to reduce claim rejections
• Effective management and routine review of the aged trial balance, identifying accounts requiring escalated collection efforts or assess bad debt on a routine basis.
• Support clinical team in arranging payments plans and settlements.
• Subject matter expert on Ontario hospital billing rules and practices, including OHIP
• Spearhead audit readiness and ensure full compliance with provincial and federal healthcare billing regulations
• Support internal audits and ensure adherence to cash controls and financial policies
• Participate in special projects and assignments as required

System Implementation & Process Improvement

• Design and document standardized operating procedures to enable streamlined and consistent processes
• Identify opportunities for process improvements and support change management during implementation of improvements.
• Participate in financial system upgrades and ERP rollouts
• Identify automation opportunities and support digital transformation initiatives
• Troubleshoot post-implementation issues and optimize system performance

Revenue Optimization

• Develop and implement strategies to maximize revenue capture and reduce leakage
• Monitor high-revenue service lines and recommend improvements
• Partner with finance and clinical teams to align billing with service delivery and use of decision trees to support consistency in decision making related to patient payment plans
• Support revenue forecasting and financial reporting

Accounts Payable Oversight

• Supervise AP team and operations including invoice processing and reconciliations
• Coordinate cheque runs, EFTs, and expense reimbursements in a timely manner
• Review and analyze invoices for accuracy and completeness.
• Provide support for vendor inquiries and vendor dispute resolution
• Oversee month-end and year-end accruals and reporting

People & Culture Leadership

• Mentor and develop team, fostering a high-performance culture, positive working environment and excellent patient service.
• Lead routine team meetings to foster an engaged team and support solution finding.
• Conduct orientation, training, and ongoing education for staff. Empower teams to take initiative to enhance and streamline their day-to-day processes.
• Provide support and mentorship to team members learning new functions

Skills and Qualifications:

• Diploma or degree in Finance, Accounting, Health Administration, or related field
• 3–5 years in hospital finance, with supervisory experience in AR or revenue cycle
• Proficiency in ERP systems (e.g., Oracle, Meditech), HRCM, Excel
• Familiarity with provincial billing standards (OHIP, MSP), Broader Public Sector Procurement Directive (BPS) guidelines, and audit practices
• Strong interpersonal skills with ability to lead teams and collaborate across departments

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.