Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Salary Range: $49.93 - $59.44

Position Summary:

As a key member of the Information Management Technology (IMT) team, the Application Analyst is responsible for providing proficient, professional and skilled support for various software applications used within Cambridge Memorial Hospital and its partners. The Application Analyst will work with clients to define solutions to needs or problem areas, and determines scope of investigation required to obtain a solution. Solutions may include installation of alternate methods and procedures, changes in methods and practices, or redesign of products or services.

The Applications Analyst will implement, integrate, enhance and support the clinical software suite of applications, implement, maintain and support third party integrated applications and troubleshoot and escalate interface errors with third party vendors.

The Application Analyst prepares written deliverables for client as defined in project scope, while complying with engagement standards, status report submission procedures, deadlines, and client specifications/requirements. The physical demands of the role may include but are not limited to prolonged sitting, standing, walking, bending, lifting, pushing and pulling. This position contributes to ensuring there is a safe environment for patients, staff and visitors.

Responsibilities:

• Manage, implement, and upgrade clinical and nonclinical applications
• Responsible as the subject matter expert in various Health Information System modules
• Responsible for building and extracting reports from the Health Information System
• Provide 2nd level support for all clinical and non-clinical applications
• Troubleshoot and escalate application, interface, and health information system issues with third party vendors.
• Oversee end user operations and drive solutions across the organization.
• Lead the implementation, customization and integration of software applications.
• Guide project teams to implement solutions made up of clinical staff, IT staff, vendor resources and ministry staff.
• Prioritize; plan and deliver IT based enhancements and solutions.
• Analyze application trends and build best practice solutions.
• Conduct research into software application products and services in support of development and purchasing efforts.
• Drive next generation applications solutions to meet organizational goals and objectives.
• Interface with cross functional stakeholders to gather end user requirements and implement continual improvements.
• Identifies and recommends procedures and policies to improve overall service and remedy specific user problems.
• Other duties as assigned 

Skills:

• Highly self-motivated and self-directed.
• Work effectively as part of a team.
• Proven track record supporting various clinical or non clinical applications and delivering results.
• Demonstrated ability to absorb new ideas and concepts quickly.
• Proven analytical, evaluative, critical thinking and problem-solving abilities.
• Stellar prioritization skills and proven track record executing tasks in a high-pressure environment.
• Excellent research skills pertaining to software products and delivery concepts and technical application issues.
• Very strong customer service orientation.
• Outstanding written, oral, interpersonal, and presentational skills.
• Demonstrated ability to work collaboratively in a variety of clinical and business environments. 

Knowledge & Experience:

Requirements:

• 5+ years of experience clinical applications (Meditech, Oracle Health)
• Experience in management of and implementation of other Health Information systems
• Strong working knowledge HL7 Interface Standards
• 5+ years of knowledge with clinical workflows
• Current knowledge of trends in technology relating to Meditech or other HIS and healthcare software applications.
• Strong understanding of ITIL, LEAN and service delivery.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

Assets:

• Work experience in a health care field or hospital environment
• Ability to develop and interpret technical documentation.
• Proven record delivering IT solutions that align with the organizational goals and objectives.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Professional clinical affiliation.
• College diploma or university degree in computer science, information systems, health sciences or equivalent clinical experience in a hospital with 5 years of information management experience.
• Proficient in project management methodologies.
• CAPM or PMP certified or interested in acquiring certification.

We thank all those who apply, however only those selected for an interview will be contacted.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.