Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group benefits, including health and dental, for full-time employees
• Employee and Family Assistance Program
• Leadership and Quality Improvement Curriculum
• Career Development & Education Grant
• Wellness, & Wellbeing Program
• Diversity, Equity and Inclusion Initiatives

Salary Range: $79.37 - $94.49

Position Summary

As a key member of the Management/Operations Committee, the Director of Emergency and Patient Flow will provide strategic and operational leadership for the Emergency Department and patient flow across the hospital. Reporting to the Vice President Clinical Programs / Chief Nursing Executive and working collaboratively with the Vice President Medical Operations and the Chief of Emergency Medicine, the Director will be instrumental in advancing high‑quality, safe, and patient‑centered care.

This role is responsible for developing, implementing, and evaluating clinical and operational strategies that enhance Emergency Department excellence while driving seamless, efficient patient flow from arrival to discharge across all inpatient units. The Director leads initiatives that reduce barriers, optimize transitions, and ensure timely access to care.

Leadership priorities include:

• Developing and executing strategic priorities to advance quality, safety, and best practices across the Emergency Department and throughout the hospital’s flow system.
• Leading hospital‑wide patient flow initiatives, including bed management, admission pathways, discharge processes, and coordination with internal and regional partners.
• Advancing partnerships with community, regional, and system stakeholders to support integrated care delivery and improve the patient journey.
• Enhancing operational performance, patient throughput, and resource utilization while supporting a culture of continuous improvement.

Qualifications and Experience

• Regulated Health Professional in good standing with the applicable regulatory college.
• Master’s degree or related graduate‑level program completed
• Minimum of 5–10 years’ recent clinical leadership experience in a hospital setting; Emergency Department leadership strongly preferred.
• Demonstrated commitment to exceptional patient care, quality improvement, and results‑based outcomes.
• Knowledge and experience in Emergency clinical operations, patient‑flow principles, hospital throughput, and after‑hours/shift administration support.
• Strong understanding of relevant health‑care legislation, accreditation standards, and evidence‑based clinical practices applicable to emergency and acute care settings.
• Exceptional interpersonal and relationship‑management skills, including sound judgment, diplomacy, and the ability to build trust and influence outcomes.
• Excellent written and verbal communication skills; proven ability to engage and collaborate with diverse clinical and administrative stakeholders.
• Ability to foster a culture that attracts, retains, and motivates high‑performing teams.
• Strong decision‑making skills with attention to financial, operational, and human‑resource considerations.
  
• Outstanding analytical, problem‑solving, planning, and evaluation skills.
• Demonstrated human‑resources leadership experience in a unionized environment.
• Ability to champion a values‑based, patient‑centered service delivery model.
  

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.