Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group benefits, including health and dental, for full-time employees
• Employee and Family Assistance Program
• Leadership and Quality Improvement Curriculum
• Career Development & Education Grant
• Wellness, & Wellbeing Program
• Diversity, Equity and Inclusion Initiatives

Salary Range: TBD

Position/Person Summary:

CMH has a new and exciting digital health strategy focused on improving and implementing new applications as we advance towards a new Hospital Information System (HIS). To fulfill our objectives of growing our services to better meet the needs of our community, transforming the way we work to create a more joyful and productive work environment, leading boldly through preparation for our changing role and providing leadership in how care is provided in the community, Cambridge Memorial Hospital must build a diverse health informatics team.

The Training and Testing Coordinator, plays a pivotal role within the team responsible for transforming healthcare delivery. This position oversees the analysis and testing of system workflows and hardware, while also coordinating a comprehensive HIS training program for the Project Team, Super Users, and End Users.

Working in close collaboration with the Information Technology Department, Clinical Programs, Professional Practice, Health Information Management, and external vendors, the Coordinator ensures that all users receive comprehensive training to support a successful transition to the Oracle Cerner HIS.

Reporting to the Manager, Clinical Informatics, the Coordinator brings strong leadership and project management expertise to the development of robust testing and training strategies. They manage e-learning platforms in partnership with Information Technology, the Project Quantum – HIS team, the Waterloo Regional Health Network (WRHN) Digital Learning Team, and Oracle Cerner consultants. Testing plans are developed in collaboration with the Project Quantum – HIS team to ensure that hardware and workflows meet clinical and operational requirements.

The Coordinator demonstrates exceptional teamwork and collaboration abilities, enabling them to foster strong interprofessional relationships across programs. These partnerships are essential for driving successful adoption/implementation and sustaining the effective use of high-quality hospital information systems.

Key Deliverables or Tasks & Duties:

• Develop and implement the training plan for Super Users and End Users in collaboration with Oracle Cerner, WRHN Project Team, Project and Organizational Leadership, Professional Practice and Change Management Team.
• Provide input into updates and utilization of training environment
• Manage, update and distribute Learning Journeys and modules through e-Learning platform
• Lead learning requirements assessment, training delivery methods, trainer staffing, coordination of scheduling (with OSO) and hardware requirements to facilitate training
• Supervise training team
• Lead training material development and updating
• Work with Change and Communications Lead to communicate HIS Training Strategy and schedule
• Continually assess and audit training to facilitate future optimization
• Contribute to development of post go-live training structure for new staff

Education & Experience:

• Post-secondary degree in healthcare and/or informatics related field
• Experience in coordinating end user education and training in a large-scale organization and/or healthcare setting is an asset
• Certification in Project Management, Change Management considered an asset
• Experience with a Health Information System implementation considered an asset

Skills & Competencies:

• Innovative and forward thinker with ability to implement and effectively lead change and process redesign
• Utilizes change management frameworks and tools to deliver effective training
• Highly effective communication skills utilizing established practices with excellent written and verbal skills
• Experience creating master testing plans determining deliverables and timelines
• Experience developing testing scripts and user acceptance training in electronic health information systems
• Solid understanding of hospital structure
• Ability to schedule and coordinate resources including subject matter experts, IT teams, vendors and WRHN partners
• Highly effective collaborator and facilitator
• Evaluation, quality management and continuous quality improvement experience
• Understanding of marketing principles and commitment to customer service
• Proficient organizational, time management and critical thinking skills with the ability to effectively problem solve
• Proficient in Microsoft Office 365 suite products (Project, Visio, Access, Excel, Word, PowerPoint, SharePoint, MS Teams)
• Familiarity with PHIPA and PIPEDA legislation, Health Outcomes for Better Improved Care (HOBIC), workload measurement and other key data points relevant to outcomes measures
• Demonstrates respect for the joint values and governance of integrated project teams
• Excellent problem-solving and decision-making skills

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.