Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Salary Range: TBD

Position Summary:

CMH has a new and exciting digital health strategy focused on improving and implementing new applications as we advance towards a new Hospital Information System (HIS). To fulfill our objectives of growing our services to better meet the needs of our community, transforming the way we work to create a more joyful and productive work environment, leading boldly through preparation for our changing role and providing leadership in how care is provided in the community, Cambridge Memorial Hospital must build a diverse health informatics team.

Registration/Scheduling/HIM Analyst is a vital position in the team that will be transforming healthcare by analyzing, designing, implementing and evaluating information and communication systems that enhance patient care.

The Registration/Scheduling/HIM Analyst collaborates closely with the Information Technology Department, Clinical Programs, Professional Practice, Health Records, Quality and Risk, and vendors, to translate administrative needs into electronic solutions.

Reporting to the Manager of Clinical Informatics, the Registration/Scheduling/HIM Analyst is knowledgeable in registration and scheduling workflows in addition to informatics allowing them to successfully build inter-professional collaborations across programs in partnership with healthcare clinicians and Information Technology professionals. These partnerships facilitate adoption and sustained utilization of high-quality hospital information systems.

Job Description (ICIMS):

Key Deliverables or Tasks & Duties:

The Registration/Scheduling/HIM Analyst possesses strong leadership skills to successfully liaise and collaborate with other health care providers, translate business needs into technical solutions, and leads in the transformation of registration and scheduling workflows.

The Registration/Scheduling/HIM Analyst draws on their registration and scheduling experience, to identify and troubleshoot workflow gaps or risks to maintain accurate records and facilitate downstream workflows for the inter-professional team to enhance patient care.

With the skill, knowledge and judgement from the diverse domains within healthcare, business and information technology, the Registration/Scheduling/HIM Analyst effectively participates and leads customization, workflow redesign, and people and process change management ensuring successful implementation, optimal adoption, user proficiency and sustained utilization. Further to these responsibilities, oversight of quality management is required to ensure quality data and realization of the technologies' value propositions.

The Registration/Scheduling/HIM Analyst applies project management skills to successfully monitor scope, timelines, deliverables, and user expectations. They are skilled at monitoring scope while being receptive to high priority opportunities. In addition, they recognize, record, mitigate, and manage risks throughout the project lifecycle.

This role will assist in ensuring that new technology is used appropriately, established technical and quality standards are followed, solutions are cost effective, and the information needs of clients are met. This position contributes to ensuring there is a safe environment for patients, staff and visitors.

Responsibilities also include the development and updating of policies and procedures pertaining to registration and scheduling.

Education & Experience:

• Completion of Health Office Administration preferred
• Bachelor’s degree in a Health Care and/or Health Informatics field mandatory
• Certification in Project Management, Change Management considered an asset
• At least 5 years’ progressive hospital experience
• At least 3 years’ experience in an informatics or related technology role

Skills & Competencies:

• Innovative and forward thinker with ability to implement and effectively lead change and process redesign. The ideal candidate will have demonstrated success in leading change and utilizing change management frameworks and tools
• Highly effective communication skills utilizing established practices with excellent written and verbal skills
• Solid understanding of the healthcare system and hospital sector
• Highly effective collaborator and facilitator
• Demonstrated understanding of how practice standards and requirements can translate into a technical solution
• Demonstrated ability to research and assimilate a large quantity of diverse information
• Knowledge of relational databases, database management and data schemes
• Evaluation, quality management and continuous quality improvement experience
• Understanding of marketing principles and commitment to customer service
• Proficient organizational, time management and critical thinking skills with the ability to effectively problem solve
• Proficient in Microsoft Office 365 suite products (Project, Visio, Access, Excel, Word, PowerPoint, SharePoint, MS Teams)
• Working knowledge of Crystal Report development and SQL query tools an asset
• Familiarity with PHIPA and PIPEDA legislation, Health Outcomes for Better Improved Care (HOBIC), workload measurement and other key data points relevant to outcomes measures
• Understands key information technology concepts and components (e.g., networks, storage devices, operating systems, information retrieval, data warehousing, application, firewalls, etc.) and their inter-relationships
• Demonstrates respect for the joint values and governance of integrated project teams

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.