Salary Range: $35.43 - $42.18

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Reporting to the Manager of Pharmacy, the Pharmacy Informatics Technician provides expertise in the implementation, maintenance, evaluation and upgrading of pharmacy information systems and automation. This position is also responsible for maintaining the pharmacy module of the hospital’s health information system (HIS) and ensuring seamless integration and interfacing with automation. The Informatics Technician collaborates with pharmacists and pharmacy technicians to implement and optimize system workflows to facilitate patient care. Working with pharmacy leadership, the Informatics Technician assists with the completion of quality improvement projects. The Informatics Technician will assist with data collection and report generation to support medication safety and compliance with regulations set out by the Ontario College of Pharmacists, NAPRA and Accreditation Canada.

Key Responsibilities

• Maintains the pharmacy dictionaries including the formulary, order sets, users, alerts, etc.
• Runs regular updates of the HIS drug information database and addresses any discrepancies
• Identifies and troubleshoots software and hardware issues and liaises with Information Technology (IT) and software/automation vendors as necessary
• Maintains knowledge by keeping up with technology updates and continuing education provided by vendors in addition to ISMP alerts
• Collaborates with the Pharmacy Purchaser to ensure the drug dictionary is updated with backorders, contract changes and new products
• Works with the Pharmacy Purchaser and Pharmacy Manager to manage backorders and drug shortages including building, inactivating and updating formulary/label comments for appropriate medications
• Completes necessary testing prior to and following system or server upgrades
• Communicates and educates staff updates and changes to workflows
• Develops training material and trains new staff on how to use the HIS and automation
• Maintains training records
• Creates pharmacy procedures on how to use technology and associated workflows for staff reference
• Assesses requests for system improvements to determine feasibility and appropriateness of change in collaboration with pharmacy leadership
• Supports accurate inventory and financial data capture by ensuring transactions are interfacing appropriately and inventory, billing and dispensing records match between HIS and automated dispensing cabinets and carousel
• Works with pharmacists and nurses to ensure appropriate alerts display in software while managing alert fatigue (e.g. high alert and hazardous medications)
• Maintains barcoding software and associated procedures to support closed loop medication system
• Creates and updates downtime procedures for pharmacy automation and HIS
• Works with IT to develop and improve reports to support technical and clinical practices as well as financial and administrative data collection
• Assists with dispensing audits and discrepancies to support safe medication practices
• Assists pharmacy leadership with drug use evaluations by generating medication usage and wastage reports
• Supports accurate tracking of narcotics, controlled drugs and targeted substances in compliance with legislation
• Supports review of medication incidents with requested data and reports
• Troubleshoots daily technical/operational issues as they arise
• Collects and enters pharmacy workload statistics

Skills and Qualifications

Education Requirements

• Regulated Pharmacy Technician in good standing with the Ontario College of Pharmacists
• Graduate of an accredited Pharmacy Technician program

Experience Requirements

• Possesses experience and strong knowledge base in pharmacy based software (e.g. Omnicell, Workflow Rx, Central Pharmacy Manager, PacMed, PakEdge/PALP, MILT/Medi-Dose, Meditech, Oracle Cerner)
• At least 2 years experience in clinical informatics or technology related role
• At least 5 years experience in hospital practice

Knowledge, Skills and Abilities

• Innovative with ability to effectively implement process improvements
• Solid understanding of pharmacy practice and medication management practices in the hospital setting
• Highly effective communicator and collaborator
• Proficient in Microsoft Office 365 products (Word, Excel, PowerPoint)
• Organized and able to manage time and prioritize tasks
• Critical thinker with ability to effectively problem solve and troubleshoot

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.