Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Salary Range: $44.51 - $52.98

Reporting to the Director of Operational Excellence, the Decision Support Specialist will user their data analytics and statistical expertise to transform data into insight for decision making. The Decision Support department is responsible for compiling accurate, timely data into meaningful information to help make informed, evidence based, operational and strategic decisions. Decision Support serves as the repository and owner of all non-financial information within the organization and supports the data analytics needs of the Hospital and the Cambridge North Dumfries Ontario Health Team (CND OHT). The team supports clinical and non-clinical programs in developing dashboards, scorecards, key performance indicators with appropriate targets, developing action plans to address issues and improve utilization, and acts as a knowledge resource and partner to senior and middle management.

The Decision Support Specialist will utilize their clinical knowledge to understand the needs of the organization and community for performance and quality improvement. They will be familiar with a broad range of reporting requirements to external agencies such as Ontario Health and the Canadian Institute for Health Information (CIHI) and will be skilled in data analytics, manipulation, mining, visualization, statistical analysis, performance reporting, and change management.  A clinical background or significant hospital experience is an asset.

This is an exciting opportunity to join a leading-edge decision support team in an organization that is embarking on a digital health transformation journey.

This position will have a hybrid working model consisting of remote and onsite work.

Responsibilities:

Support Decision Making at all Levels

• Promote information-driven decision making at all organizational levels

• Apply high quality data (i.e. Health Records, Meditech, Case Costing, etc.) and information to support appropriate resource allocation and informed decision making at all levels

Dashboard Development

• Work with Managers to identify and develop clinical performance and outcome indicators for their programs.
• Develop dashboards, based on program needs, to support ongoing performance and quality measurement, planning, and reporting.

Data Analysis and Presentation

• Assist Programs with interpretation, analysis, and presentation of clinical performance data and the development of action plans to address areas that require improvement.

Skills and Qualifications: 

• Degree in Health Informatics/Information, Health Sciences, Computer Science, Data Science or Health Administration, or other degree with significant hospital experience is required
• 3-5 years’ current experience working in performance measurement or decision support in a hospital or other healthcare setting is an asset
• Self directed and strong collaborative skills
• Able to manage multiple priorities
• Proficient in Microsoft Office suite products (Excel, Access, Power BI, Power Apps) required
• Knowledge experience with Microsoft SQL and SQL Reporting required
• Excellent written and verbal communication skills
• Demonstrated ability to present project and performance information clearly and concisely
• Superior critical thinking skills and an ability to generate ideas and fresh perspectives
• Proven track record managing competing demands and excellent organization skills
• Familiarity with CIHI and Cancer Care Ontario data required (i.e. DAD, NACRS, OMHRS, NRS, ALR, SETP, WTIS)
• Experience utilizing national and provincial Business Intelligence Tools (i.e. Intellihealth, IDS, CIHI Insight, iPort)
• Knowledge of healthcare funding methodologies (HBAM and QBP) is an asset
• Familiarity with Meditech Magic patient care system is a definite asset
• The ability to thrive on change, work in a consultative and customer oriented capacity with others, and demonstrated analytical capability are required.
• Knowledge and experience with Python and Flask is an asset
• Demonstrated ability to attend work on a regular basis is required.

We thank all those who apply, however, only those selected for an interview will be contacted.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

Cambridge Memorial Hospital is committed to providing and fostering a respectful workplace.  All reasonable accommodation will be made to support participation in the recruitment process.  Where needed, accommodations for disabilities will be provided, on request, to support participation in all aspects of the recruitment process.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.