Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Salary Range: $48.71 - $57.99

Position Summary:

As a key member of the Information Management Technology (IMT) team, the Meditech Application Analyst is responsible for providing proficient, professional and skilled support for various Meditech Magic software applications used within Cambridge Memorial Hospital and its partners. The Application Analyst will work with clients to define solutions to needs or problem areas, and determines scope of investigation required to obtain a solution. Solutions may include installation of alternate methods and procedures, changes in methods and practices, or redesign of products or services. The Applications Analyst will implement, integrate, enhance and support the Meditech suite of applications, implement, maintain and support third party integrated applications and troubleshoot and escalate interface errors with third party vendors. The Application Analyst prepares written deliverables for client as defined in project scope, while complying with engagement standards, status report submission procedures, deadlines, and client specifications/requirements. The physical demands of the role may include but are not limited to prolonged sitting, standing, walking, bending, lifting, pushing and pulling. This position contributes to ensuring there is a safe environment for patients, staff and visitors.

Role Responsibilities:

• Responsible as the subject matter expert in various Meditech Magic modules and other third party integrated or standalone applications.
• Troubleshoot and escalate interface issues with third party vendors.
• Oversee end user operations and drive solutions across the organization.
• Lead the implementation, customization and integration of software applications.
• Guide project teams to implement solutions made up of clinical staff, IT staff, vendor resources and ministry staff.
• Prioritize; plan and deliver IT based enhancements and solutions.
• Analyze application trends and build best practice solutions.
• Manage application upgrade testing processes end to end.
• Provide 2nd level support for all critical patient applications.
• Conduct research into software application products and services in support of development and purchasing efforts.
• Drive next generation applications solutions to meet organizational goals and objectives.
• Interface with cross functional stakeholders to gather end user requirements and implement continual improvements.
• Identifies and recommends procedures and policies to improve overall service and remedy specific user problems.
• Supporting organization wide project implementation from an applications perspective.
• Other duties as assigned

 Skills and Qualifications:

• 5 years’ experience in a Health Information System (HIS) environment.
• College diploma or university degree in computer science, information systems, health sciences is preferred
• Must have expertise with Meditech Magic software including AP, BAR, CA, FA, GL, MM, MM.PHA, PP, MIS, and (NUR) Staff Scheduling.
• Must have expertise with Meditech Magic NPR reporting
• Working Knowledge of HL7 interface standards
• Working knowledge or ability to learn Nuance Speech Attendant, Interbit Net Delivery, Account Software, CBORD, Omnicell, OneID, and Iatric systems.
• Proven track record supporting various clinical or nonclinical applications and delivering results.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Able to develop and interpret technical documentation.
• Current knowledge of trends in technology relating to healthcare software applications.
• Stellar prioritization skills and proven track record executing tasks in a high-pressure environment.
• Demonstrated ability to absorb new ideas and concepts quickly.
• Very strong customer service orientation.
• Outstanding written, oral, interpersonal, and presentational skills.
• Proficient in project management methodologies.
• Proven track record delivering IT solutions that align with the organizational goals and objectives.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Strong understanding of ITIL, LEAN and service delivery.
• Experience in supporting RTLS and UKG implementation an asset.
• Clinical knowledge in Food services or Pharmacy an asset.
• Understanding of interface engines an asset.
• Demonstrated ability to attend work on a regular basis is required.

We thank all those who apply, however only those selected for an interview will be contacted.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.